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Organization: Ottawa (City of) - OC Transpo - Para Transpo

Description of Services: Shared-ride, book-in-advance, door-to-door public transit service
  • available for casual as well as regular (ongoing for at least one month) bookings
  • customers are helped in and out of vehicles and service is provided from one accessible building entrance door to another - this means that drivers will help a person using a wheelchair up or down one step only

Support Persons: customers must provide a letter from their doctor to Para Transpo Administration, the letter must indicate whether they require a support person occasionally, or all the time
  • the Province of Ontario put out an updated list of health care professionals who can authorize a Support Person in a document
  • Para Transpo uses this list which is also accessible on the website
  • if required for all trips, the customer's registration file will be updated to indicate that a support person is required for all Para Transpo trips
  • for safety reasons, persons who require a support person will only receive service when they are accompanied by a support person
  • customers must be six years or older
  • the support person traveling with the customer will travel free

Companions: customers travelling with a companion should indicate that they are doing so, and tell the booking agent when they are making the trip reservation
  • only one companion is allowed, and that person will be charged the regular fare

Community Pass: available to Ottawa residents who receive benefits under the Ontario Disability Support Program (ODSP)

EquiPass: reduced monthly pass or per-ride fare for persons who are below the low-income threshold
  • the EquiPass monthly pass is about half the cost of an Adult pass ($58.25 per month in 2018)
  • the EquiPass single-ride fare is half the cost of a regular fare ($1.75 per ride in 2018)
  • only available on Presto or ParaPay
  • the Presto card is free for people who qualify for this program

ParaPay: new card-free system that lets customers pre-pay their Para Transpo fares
  • activate the account, load money or a monthly pass, then book trips and ride with Para Transpo
  • ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train
  • for more information call 613-741-4390

Taxi Coupon Program: allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo
  • you can book your trip - at your convenience, with participating Ottawa taxi companies and save 40% off the regular fare
  • if you have any questions or comments about the Taxi Coupon Program, please give us a call at 613-842-3670 / TTY 613-741-5280

Fees: Set fees * Visit the Website for the fee schedule or call for information
Application: As of Feb. 5, 2018, Lifemark Health Services processes Para Transpo applications * Mail application or drop it off in person at: Lifemark, 2121 Carling Avenue, Unit 12, Ottawa, ON K2A 1S3 Or fax your completed application to 613-721-2151. For more information, call Lifemark at 613-218-8417 (TTY calls also accepted at this number) or email Paratranspo.lifemark@lifemark.ca
Accessibility: Wheelchair Accessible      Wheelchair Accessible
Languages: English ; French
Area(s) Served: Ottawa (City of) ; Hull

Phone Numbers: 613-560-5000
Teletype: 613-244-4833
Fax: 613-244-4329
Website: www.octranspo.com/accessibility/para_transpo
Address: 925 Belfast Rd
Ottawa, ON
K1G 0Z4
Intersection: St Laurent Blvd and Belfast Rd
Location: Ottawa
Hours: Customer information Mon-Fri 7am-9pm * Sat 8am-9pm * Sun 9am-5pm * general reservations Mon-Sun 7am-5pm

 
This information is provided by thehealthline.ca. It was last completely updated on: 2/5/2025

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